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Peninsula Home Care Achieves Deficiency-Free Rating Under State Performance Survey

SALISBURY, MD - Peninsula Home Care, a licensed and certified home health service provider headquartered on the Lower Eastern Shore, today announced its Salisbury and Ocean Pines branch offices have achieved deficiency-free ratings upon completion of a major State of Maryland performance survey.

“A deficiency-free rating is a stamp of approval from the state for Peninsula Home Care,” said Nancy Bagwell, branch director, Peninsula Home Care. It means that throughout the entire inspection process, not a single inefficiency was identified, which from my understanding is very rare. We are proud of the entire PHC team for their hard work, dedication and commitment to excellence in patient care and outcomes.”

State surveys are mandated every three years on behalf of the Centers for Medicare and Medicaid Services (CMS). CMS administers compliance procedures of Medicare health and safety standards for continuing care providers including home care agencies, hospitals, nursing homes and other facilities serving Medicare and Medicaid beneficiaries. Agencies are evaluated on patient rights education, positive patient outcomes, medical error prevention, appropriate staff qualifications, emergency preparation and performance improvement data.

“The survey process includes a four-day surveillance period during which our staff and operations are closely monitored and critiqued,” said Nancy Bagwell, Peninsula Home Care branch director. “State surveyors review patient records and accompany nurses and therapists on home visits to trace the patient experience, evaluate the care being provided and examine patient outcomes. In basic terms, they are looking to confirm that the plan of care provided meets the patient’s needs.”

Inspection Checklist Breakdown
The Home Health Agency (HHA) Survey Protocols are evaluated by sections. Each section has a list of criteria the agency must meet during the investigation. Some of the more critical standards addressed during the survey process include the following:

Peninsula Home Care, founded in 1985, provides health care services, resources and “real world” therapy in the home. The home health staff provides and coordinates a plan of care and/or therapy that a patient’s doctor orders to help maintain and or improve the patient’s physical, mental and social well-being. Services include nursing, physical therapy, occupational therapy, speech language pathology and access to medical social workers and home health aides.

Peninsula Home Care ensures that all patients are involved in their plan of care and strives to give them every opportunity to maintain their independence in the home. The agency has recently surpassed serving 30,000 patients and has been named to the “Home Health Care Elite” for the third time in five years. The Home Health Care Elite, awarded by OCS Home Care, recognizes the top 25-percent of home health agencies based on performance measures in quality outcomes, quality improvement and financial performance. For more information visit

< April 2014
Peninsula Home Care Achieves Deficiency-Free Rating Under State Performance Survey

  March 2014
Peninsula Home Care Recognizes Delmarva Physicians for Leadership
and Teamwork in Advance
of National Doctors’ Day, March 30th

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Salisbury, MD

Ocean Pines, MD

Seaford, DE

Corporate Office
CHMG Capital LLC
2709 Water Ridge Parkway
Suite 100
Charlotte, NC 28217

  • Home care services are available when you don't need to be in the hospital, but you still need medical attention.
  • In-home services are available 24 hours/day.
  • Office hours are Monday through Friday,
    8:00am to 5:00pm

    No Patient will be excluded from services by the Agency due to gender, race, ancestry, national origin or disability.
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