Peninsula Home Care at Nanticoke Achieves Highest Star Rating in Patient Survey Results
Published on - February 3, 2016PHCN Earns 5 out of 5 Stars in all 5 Categories
SEAFORD, DE – The Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAPS) developed a star rating system designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Peninsula Home Care at Nanticoke came out on top with five out of five stars in the most recent patient survey results.
“We are extremely proud of the results especially because they came directly from the people we serve,” said Robyn Coughenour, Delaware branch director, Peninsula Home Care. “The staff of PHCN are dedicated to quality care and patient satisfaction and ultimately believe in empowering our patients to help them make more informed decisions about their health care and well-being.”
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HHCAPS STAR RATINGS FOR PHCN & STATE OF DELAWARE |
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PHCN % |
State of DE Avg. % |
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Care of patients in professional way |
92% |
87% |
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Communication between provider and patient |
93% |
85% |
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Specific care issues |
89% |
84% |
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Overall care from provider |
89% |
82% |
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Patients who said “YES” they would recommend the provider to family and friends |
89% |
75% |
The survey is designed to meet the following three broad goals:
- To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers.
- Public reporting of survey results will create incentives for agencies to improve their quality of care.
- Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment.
The Quality Initiative was launched nationally in November 2002 for nursing homes and expanded in 2003 to the nation’s hospitals and home health care agencies. Consumers can view these measures on Home Health Compare at www.medicare.gov.
About Peninsula Home Care at Nanticoke
Providing care for more than 30 years to more than 39,000 patients on Delmarva, Peninsula Home Care at Nanticoke in Seaford, Delaware ensures that all patients are involved in their plan of care and strives to give them every opportunity to maintain their independence in the home. In 2016, Peninsula Home Care at Nanticoke achieved the highest star rating (5 out of 5) in patient satisfaction survey results. For more information, visit www.peninsulahomecare.com.
