Patient’s Bill of Rights
At Peninsula Home Care we believe you have the right to expect:
- To choose your home health care provider for yourself (Medicare guarantees this right)
- A single point of contact at your Home Health Care Agency (known at Peninsula as your “Clinical Manager”) for key information
- Clear and ongoing coordination between your Home Health Care team and your doctor’s practice
- Respect of your privacy, your dignity and your home
You may have noticed your Peninsula Home Care nurse or therapists wearing this pin when they come to treat you in your home. Our service providers’ performance is measured through a star rating program called Patient Survey Star Ratings which are based on the patient experience of care measures. The goal is to provide consumers with tools that will help them make the best decisions about their health care.
You have the right to give us feedback on how we are doing!